How to Add Discovery Event Manager Rules

Service Manager uses Discovery Event Manager (DEM) to define the actions the system should perform when the actual state of an incoming configuration item (CI) record differs from the managed state of a CI record in Service Manager. The DEM rules allow you to define whether the Service Manager system adds, updates, or deletes CI records based on incoming UCMDB data.

For CI records only, the DEM rules also allow you to define how Service Manager should handle duplicate logical names.

To access DEM rules in Service Manager, navigate to Tailoring > Web Services > Discovered Event Manager Rules, and then click Search to view existing rules or click New to create new rules.

This section includes: