Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Supported Use Cases
- Enabling ITIL Processes
- Managing Planned Changes
- Managing Unplanned Changes
- Retrieving Service Manager Record Information
- Retrieving Actual State of UCMDB CIs
- Accessing SM CI information in UCMDB
- Retrieving UCMDB Primary CI Change History in SM
- Support of Automated Service Modeling (ASM)
- Centralized CI visualization and impact analysis
Managing Unplanned Changes
The purpose of the “Unplanned Change” use case is to provide IT organizations a formal process by which all changes that occur to the IT infrastructure are both logged and conventionalized through the organizations formal approval process.
An “Unplanned Change” is a change that is recognized by a Discovery tool such as DDMA. The change is first updated and visible in UCMDB and then the data is pushed to SM. SM recognizes the change and as a result an “Incident” or “Change” record is generated.
These Changes are seen also in the SM “Pending Changes” section in the Configuration Item form, once approved they are moved to the SM “Historic Changes” section.
