Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Running the KMSCCoreImport script
Run the KMSCCoreImport script from Service Manager. You can use either the command line ( sl) or click Tailoring > Script Library to access and run the script.
To run the KMSCCoreImport script:
- Locate the importCoreToKMNow function in the script. It is the single line of code at the bottom of the script that calls the single function in the script file.
- If the import is based on the out–of–box core table data then the parameter
value for this call should be true. This creates records of the Problem /
Solution type.
importCoreToKMNow(true); - If the import is based on customized core table data then the
parameter value should be false.
importCoreToKMNow(false); - With this parameter change, you can modify the document type to
match a customized document type. In the script, find the second occurrence of the line:
newKMDoc.doctype = "howto".
Change the doctype to match the name of your customized document type. - If you change the value of the parameter and update the doctype, save the file before continuing.
- Click Execute. The script runs. You are notified
when the process completes with the message,
"The import from the core table is complete".
Related topics
Knowledge Management migration
KMSCCoreImport utility
Modifying the KMSCCoreImport script file
