Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Troubleshoot Service Manager SAML SSO setup
If your SAML SSO setup fails, see the following issues and their solutions for troubleshooting.
| Problem | Symptom | Solution |
|---|---|---|
| Failed to download the IdM metadata |
When launching the IdM metadata URL in a browser, the IdM metadata is not displayed correctly. |
Make sure your IdM configurations comply with the instructions before the "Download the IdM metadata" task described in Install and configure the standalone IdM service. |
| IdP login page not displayed |
After launching the Service Manager web tier, SRC, or Mobility Client URL in a browser, you are redirected to the Micro Focus Propel login page, rather than the IdP (ADFS) login page. |
If you can see the IdM login page (that is, the Micro Focus Propel login page), the IdM configuration on the Service Manager side is correct. You need to check the SAML configuration in the IdM service. For details, see the "Deploy the IdM service and configure SAML SSO" and "Create a trust relationship with the ADFS" tasks in Install and configure the standalone IdM service. |
| IdP login failure with an "Invalid token" error | After entering credentials in the IdP (ADFS) login page to log in, an "Invalid token" error is returned. |
Check that you have replaced your JRE policy files with the unlimited strength JRE policy files. For details, see the "Replace JRE policy files for the IdM server" task in Install and configure the standalone IdM service. |
| IdP login failure with an "Invalid tenant" error | After entering credentials in the IdP (ADFS) login page to log in, an "Invalid tenant" error is returned. |
This issue occurs when the IdM tenant configured on the Service Manager side is different than in the IdM service. Check the following files:
Make sure the idm.tenant parameter in the webtier.properties file is set to the name field of tenant in the .json file of the IdM service. |
| IdP login failure with an "Invalid login name/password" error |
After entering credentials in the IdP (ADFS) login page to log in, the following error is returned:
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This issue occurs when the NameID field in ADFS and the name field in the SM operator table are not mapped to the same LDAP attribute. Make sure the two fields are mapped to the same LDAP attribute. |
| Redirected to an "Invalid Token" page after clicking login |
You have stayed on the ADFS login page for quite a while (for example, hours) and then you click login. ADFS redirects you to an "Invalid Token" page that reads:
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Perform the following steps:
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Related topics
