Use > Survey > Survey Integration > Survey administrator tasks > Create a new recipient

Create a new recipient

Survey Administrators can create predefined recipients that are available to survey users when they assign recipients to a survey in Service Manager. Recipients are associated with specific Service Manager modules.

To create a new recipient, follow these steps:

  1. Open a survey connector by creating a new connector or by searching for an existing connector.
  2. Browse to the Parameters and Recipients section, and then expand the Service Manager module to which you want to add recipients.
  3. Expand Recipients, and then click Add Recipient to display the Survey Recipients Configuration form. The ID, Connector ID, Last update time, Last updated by, and Object fields and the Active check-box are populated automatically.
  4. Type a user-friendly description of the recipient in the Description field.
  5. Type the internal name for the recipient in the Parameter Name (internal) field.
  6. Select a mapping type from the Mapping Type drop-down list.
  7. Select a recipient type from the Recipient Type drop-down list.

    Note If you select Group as the recipient type, you must also select values from the Group and Subgroup drop-down lists.

  8. Type a constant value, variable, field name, or RAD expression call in the Recipient(s) field, and then click Save.

Related topics

Survey connectors
Recipient mapping

Related topics

Create a survey connector
Search for a survey connector