Create a new survey connector

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

In addition to the out-of-box survey connectors, you can create new survey connectors in Service Manager Survey Integration. To do this, follow these steps:

In the system navigator, click Survey Management > Administration > Survey Connectors > New to display a blank connector form. The ID, Last Updated by, and Last Update time fields are populated automatically.

Click to clear the Active checkbox if you do not want the new survey connector to be displayed in the list of available survey connectors when you create a new survey.

Select a connector type from the drop-down list in the Type field.

Type a name for the connector in the Name field.

Type a description of the connector in the Description field.

Click Save to save the connector. The Parameters and Recipients section of the form is displayed.

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