Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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- Data management
- Fields and Keys tab
- Cascade Updates
- Data Policy
- Data validation
- Global lists
- Lister
- Global initer considerations
- Returning a list to your client
- Configuring lists with Format Control
- Access a list record
- Bind a list to a form
- Build lists on startup
- Configure lists with Format Control
- Determine if a scheduler record exists
- Determine if the regen cycle is realistic
- Determine when a list was last regenerated
- Move a global list to a client
- Regenerate all lists
- Regenerate obsolete lists
- Start the server side component of the global initer
- See a complete list of all global lists in my system
- Verify lister status and configuration
- View changes to a list
- Record tag localization utility
- Help systems
- Sequential number setup
- Stored queries
Global lists
The global initer and global lists work together to generate lists for the Service Manager system.
Global lists are stored in the system and are available to any application. Use the global lists tool to add a combo box to a form that displays a list of values, based on a table in your database. For example, set your combo box DisplayList value to $G.time.zones, and the system displays a drop-down list of time zones from the tzfile file.
The global initer builds lists of records from the database. Generally, these lists are used to fill the drop-down lists in combo boxes on display forms. Examples of common lists include a list of all operators in the system, all Incident categories in the system, or all assignment groups on file.
The Startup Lists global list stores all the global lists where the build.startup field equals true. The global list is in the listrepository file. During logon, the system checks the listrepository entry and builds all global lists in this file. If the global list file changes, the Startup Lists global list is marked as expired and rebuilds the next time the lister background process runs. This updates the listrepository record.
Note: Since the lister background process does not run continually, there may be a slight delay between the time a global list changes and when it appears in the listrepository record.
The global initer consists of two parts:
- A server side element which generates and packages lists according to a user-defined schedule.
- A client-side requester which queries lists from the server and places them into client-side memory.
Related concepts
Lister
Troubleshooting: lister
Global initer considerations
Returning a list to your client
Configuring lists with Format Control
Related tasks
Access a list record
Bind a list to a form
Build lists on startup
Configure lists with Format Control
Determine if a scheduler record exists
Determine if the regen cycle is realistic
Determine when a list was last regenerated
Move a Global List to a client
Regenerate all lists
Regenerate obsolete lists
Start the server side component of the global initer
See a complete list of all the global lists on my system
Verify lister status and configuration
View changes to a list
