Referencing images in the XML for the graph control

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

When you are building an application that includes a graph diagram, you can reference an image that is attached to a record in Service Manager. The graph uses the attached image to display the icon for that node. You can also display portrait icons that are attached to contact records in the graph diagram.

This is an example of a schema definition for an icon.

The syntax to reference an image from the database and display it in the graph is:

scattach://{type}:{uid}:{attachmentname}:{table}:{record}, where type equals ‘img’ or ‘file’.

The unique identifier for each image is located on the corresponding SYSATTACHMENTS record.

The following is an example of how to reference an image that is an attachment to a record.

scattach://file:45c0dfd600245044034b76c8:max_manager_small.gif:contacts:MANAGER, MAX

The following is an example of how to reference a portrait image on a contacts record.

scattach://img:45afb84a002d42c403030d48:MANAGER, MAX:contacts:MANAGER, MAX

Here is an example of a complete and valid XML statement that references an image. This particular statement references an image that is attached to Max Manager's contacts record. This displays as an icon for the node in the graph diagram.

Icons with larger position values appear on top of smaller position values unless the images specify the same value for the position attribute. In that case, the icons are rendered in document order so that icons later in the document for the same node overlay those preceding them. The origin for all icons is the center. When you specify a group attribute for an icon, it includes items that contain duplicate group attributes.