Edit Catalog Item

Concepts

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The Organization Administrator can manage Service Manager Service Portal catalog items by creating aggregations. An Service Manager Service Portal aggregation contains catalog items that are imported from an end-point system (supplier) such as Service Manager (SM) . After an aggregation is created and the end-point system's catalog items are imported, the Organization Administrator publishes the Service Manager Service Portal catalog items into a catalog, and then they are available for fulfillment in the Service Manager Service Portal.

The properties of a catalog item can be edited by the Organization Administrator. For example, the default price of a catalog item can be changed.

Tasks

The Organization Administrator can edit individual catalog items in an aggregation.

Note If a catalog item in an aggregation is changed, the changes persist. That is, when an aggregation is re-aggregated, the catalog item's properties in the supplier's system do not override the catalog item's properties in the Service Manager Service Portal aggregation.

From the Launchpad, click the Catalog Connect application.

In the Aggregation List, click the aggregation that contains the catalog item you want to edit.

In the Aggregation Report, click Aggregation History. All catalog items in the aggregation are displayed.

In the row of the catalog item you want to edit, click in the Offering column. The Catalog Items view displays the properties of the catalog item.

Note This takes you to the Catalog Items application. You may need to log in again.

In the Catalog Items view, click Edit. The catalog item's Details dialog appears.

Make your changes to the catalog item and then click Save to finish and save the changes. (See Catalog Items for details of editing a catalog item.)

Best Practices

Editing Catalog Items: Changes to an aggregation's catalog items persist in Service Manager Service Portal. That is, when an aggregation is re-aggregated, the catalog item's properties in the supplier's system do not override the catalog item's properties in the Service Manager Service Portal aggregation.