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Catalog Item Access Control

Note The administrator must manually migrate the access control configuration for each catalog item from Service Manager to Service Manager Service Portal.

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

The Organization Administrator uses the Access Control view for a catalog item to limit group access to a catalog item for consumer fulfillment.

For example, access control is granted to groups A and B at the catalog level so that all members of these groups can access all of the catalog's catalog items. To limit access to a specific catalog item by members of only group C, the Organization Administrator designates group C access at the catalog item level.

Tasks

The following tasks can be performed in the Access Control view:

View Catalog Item Access Control

  1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
  2. In the Catalog Items view, click the catalog item you want to view. The Details view is displayed.
  3. In the Details view, click Access Control.

The list of groups that have access to the catalog item is displayed.

Change Catalog Item Access Control

This task assumes you are in the Access Control view. (See View Catalog Item Access Control for instructions.) To change who has access to a catalog item:

  1. In the Access Control view, click the drop-down menu in the Who has access area to view the available groups that can be granted access to the catalog item. Alternatively, you can type the beginning of the group name to display it.

  2. In the drop-down menu, select the group you want to allow access to the catalog item.

    Tip You can add or remove multiple groups in the drop-down menu field.

  3. Click Add to save your changes and grant all specified groups access to the catalog item.

The groups you granted access are displayed in the Who has access area. Only users in this group can now order the catalog item for fulfillment in the Service Portal.

Remove Catalog Item Access Control

This task assumes you are in the Access Control view. (See View Catalog Item Access Control for instructions.) To remove access from a group for a catalog item:

  1. In the Access Control view, click for the group from which you want to remove access. A confirmation dialog is displayed.
  2. Confirm removing the access.

The list of groups that have access to the catalog item is displayed.

Publish Catalog Item

Note This task is for template items only; however, catalog items can be published to more than one catalog.

This task assumes you are in the Access Control view. (See View Catalog Item Access Control for instructions.) To publish a catalog item in the Access Control view:

  1. Select the Template tab (top) to view the template item.
  2. Click Publish.
  3. In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
  4. To finish and save your changes, click Publish.

The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.

Remove Catalog Item

Note This task is for template items only.

This task assumes you are in the Access Control view. (See View Catalog Item Access Control for instructions.) To remove a catalog item in the Access Control view:

  1. Select the Template tab (top) to view the template item.
  2. Click Remove.
  3. Confirm removing the catalog item.

The catalog item—template item and any published items—is removed and no longer visible.

Unpublish Catalog Item

Note This task is for published items only.

This task assumes you are in the Access Control view. (See View Catalog Item Access Control for instructions.) To unpublish a catalog item from a specific catalog in the Access Control view:

  1. Select the tab (top) for the catalog from which to unpublish the catalog item.
  2. Click Unpublish.
  3. Confirm unpublishing the catalog item.

The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.

 

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