Catalog Item Parameter Aliases

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

Bundled catalog items can contain items that depend on each other. Service Manager Service Portal facilitates this with inputs and outputs—referred to as parameter aliases—that pass information between the different items in the bundle.

Examples:

• The Create New Employee catalog item creates an employee number. The Create Directory Listing catalog item uses the employee number as an input. Both catalog items are bundled in the Set Up New Employee bundled catalog item.
• The fulfillment of the Create Virtual Machine catalog item creates an IP address output. As a part of the bundle, the subsequent Install Operating System catalog item requires the IP address as input.

The Organization Administrator uses the Parameter Aliases view to manage parameter aliases for a catalog item. After the parameter aliases are set up, the Organization Administrator uses the Bundle Items view to add items to a bundled catalog item and then define any item dependencies (see Catalog Item Bundle Items).

Tasks

The following tasks can be performed in the Parameter Aliases view:

• View Catalog Item Parameter Aliases
• Add Catalog Item Parameter Aliases
• Edit Catalog Item Parameter Alias
• Delete Catalog Item Parameter Alias
• Publish Catalog Item - Template items or published items to new catalogs
• Remove Catalog Item - Template items only
• Unpublish Catalog Item - Published items only

View Catalog Item Parameter Aliases

1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
2. In the Catalog Items view, click the catalog item you want to view. The Details view is displayed.
3. In the Details view, click Parameter Aliases.

The parameter aliases for the catalog item are displayed.

Add Catalog Item Parameter Aliases

This task assumes you are in the Parameter Aliases view. (See View Catalog Item Parameter Aliases for instructions.) To add a parameter alias for a catalog item:

1. In the Parameter Aliases view, click Add to add a new parameter alias for a catalog item.

2. In the Add Parameter Alias dialog, specify values for Alias Name and Location (used as an output parameter).

3. Click Add to finish and save your changes.

The parameter aliases for the catalog item are displayed.

Edit Catalog Item Parameter Alias

This task assumes you are in the Parameter Aliases view. (See View Catalog Item Parameter Aliases for instructions.) To edit a parameter alias for a catalog item:

1. In the Parameter Aliases view, click the edit icon for the parameter alias you want to revise.
2. Make your changes, and then click Save to finish and save your changes.

The revised parameter alias is displayed in the list of Parameter Aliases.

Delete Catalog Item Parameter Alias

This task assumes you are in the Parameter Aliases view. (See View Catalog Item Parameter Aliases for instructions.) To delete a parameter alias:

1. In the Parameter Aliases view, click the delete icon for the parameter alias you want to delete. A confirmation dialog is displayed.
2. Confirm deleting the parameter alias.

The parameter alias is deleted and no longer visible in the list of Parameter Aliases.

Publish Catalog Item

This task assumes you are in the Parameter Aliases view. (See View Catalog Item Parameter Aliases for instructions.) To publish a catalog item in the Parameter Aliases view:

1. Select the Template tab (top) to view the template item.
2. Click Publish.
3. In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
4. To finish and save your changes, click Publish.

The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.

Remove Catalog Item

This task assumes you are in the Parameter Aliases view. (See View Catalog Item Parameter Aliases for instructions.) To publish a catalog item in the Parameter Aliases view:

1. Select the Template tab (top) to view the template item.
2. Click Remove.
3. Confirm removing the catalog item.

The catalog item—template item and any published items—is removed and no longer visible.

Unpublish Catalog Item

This task assumes you are in the Parameter Aliases view. (See View Catalog Item Parameter Aliases for instructions.) To publish a catalog item in the Parameter Aliases view:

1. Select the tab (top) for the catalog from which to unpublish the catalog item.
2. Click Unpublish.
3. Confirm unpublishing the catalog item.

The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.

 

Related Topics

• Catalog Item Overview – View and specify the properties for a catalog item.
• Catalog Item Form – View and specify the fields and selections used to order the catalog item.
• Catalog Item Pricing – View and set the pricing for the catalog item, including the initial price and the recurring price.
• Catalog Item Gallery – View and specify an image for the catalog item that provides the user with a visual representation.
• Catalog Item Attachments – View and specify attachments for the catalog item, such as service level agreements, terms, and conditions.
• Catalog Item Access Control – View and control who has access to the catalog item.
• Catalog Item Approval Policy – View and control who must approve order requests for the catalog item.
• Catalog Item Service – View and manage the related support and service catalog items.
• Catalog Item Bundle Items – View and manage bundled catalog items.