Catalog Item Gallery

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

An image is specified as a visual representation of a catalog item. The Organization Administrator can change the image used to represent the Service Manager Service Portal catalog item.

Tasks

The following tasks can be performed in the Gallery view:

• View Catalog Item Gallery
• Change Catalog Item Gallery
• Publish Catalog Item - Template items or published items to new catalogs
• Remove Catalog Item - Template items only
• Unpublish Catalog Item - Published items only

View Catalog Item Gallery

1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
2. In the Catalog Items view, click the catalog item you want to view. The Details view is displayed.
3. In the Details view, click Gallery.

The current images for the catalog item are displayed.

Change Catalog Item Gallery

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To change the image used for a catalog item:

• To add image files, either:
  • Drag and drop image file(s) into the Gallery image file area.
  • Click in the image file area, navigate to the image file(s), select and confirm.
• To delete an image file, move your cursor to the image to be removed, click and confirm the deletion.
• To download an image file to your computer, click the image to be downloaded. The image file is downloaded according to your browser settings.

The new images for the catalog item are displayed.

Publish Catalog Item

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To publish a catalog item in the Gallery view:

1. Select the Template tab (top) to view the template item.
2. Click Publish.
3. In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
4. To finish and save your changes, click Publish.

The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.

Remove Catalog Item

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To remove a catalog item in the Gallery view:

1. Select the Template tab (top) to view the template item.
2. Click Remove.
3. Confirm removing the catalog item.

The catalog item—template item and any published items—is removed and no longer visible.

Unpublish Catalog Item

This task assumes you are in the Gallery view. (See View Catalog Item Gallery for instructions.) To unpublish a catalog item in the Gallery view:

1. Select the tab (top) for the catalog from which to unpublish the catalog item.
2. Click Unpublish.
3. Confirm unpublishing the catalog item.

The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.

 

Related Topics

• Catalog Item Overview – View and specify the properties for a catalog item.
• Catalog Item Form – View and specify the fields and selections used to order the catalog item.
• Catalog Item Parameter Aliases – View and manage the parameter aliases for a catalog item.
• Catalog Item Pricing – View and set the pricing for the catalog item, including the initial price and the recurring price.
• Catalog Item Attachments – View and specify attachments for the catalog item, such as service level agreements, terms, and conditions.
• Catalog Item Access Control – View and control who has access to the catalog item.
• Catalog Item Approval Policy – View and control who must approve order requests for the catalog item.
• Catalog Item Service – View and manage the related support and service catalog items.
• Catalog Item Bundle Items – View and manage bundled catalog items.