Catalog Item Attachments

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

The Attachments view provides the attachments, such as service level agreements, terms, and conditions, that are specified for a catalog item. The Organization Administrator can change what attachments are associated with a catalog item.

Tasks

The following tasks can be performed in the Attachments view:

• View Catalog Item Attachments
• Change Catalog Item Attachments
• Publish Catalog Item - Template items or published items to new catalogs
• Remove Catalog Item - Template items only
• Unpublish Catalog Item - Published items only

View Catalog Item Attachments

1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
2. In the Catalog Items view, click the catalog item you want to view. The Details view is displayed.
3. In the Details view, click Attachments.

The current attachments for the catalog item are displayed.

Change Catalog Item Attachments

This task assumes you are in the Attachment view. (See View Catalog Item Attachments for instructions.) To change the attachments for a catalog item:

• To add attachment files, either:
  • Drag and drop attachment file(s) into the Attachments file area.
  • Click in the attachment file area, navigate to the attachment file(s), select and confirm.
• To delete an attachment file, move your cursor to the attachment to be removed, click and confirm the deletion.
• To download an attachment file to your computer, click the attachment to be downloaded. The attachment file is downloaded according to your browser settings.

The updated attachment(s) for the catalog item are displayed.

Publish Catalog Item

This task assumes you are in the Attachments view. (See View Catalog Item Attachments for instructions.) To publish a catalog item in the Attachments view:

1. Select the Template tab (top) to view the template item.
2. Click Publish.
3. In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
4. To finish and save your changes, click Publish.

The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.

Remove Catalog Item

This task assumes you are in the Attachments view. (See View Catalog Item Attachments for instructions.) To remove a catalog item in the Attachments view:

1. Select the Template tab (top) to view the template item.
2. Click Remove.
3. Confirm removing the catalog item.

The catalog item—template item and any published items—is removed and no longer visible.

Unpublish Catalog Item

This task assumes you are in the Attachments view. (See View Catalog Item Attachments for instructions.) To unpublish a catalog item in the Attachments view:

1. Select the tab (top) for the catalog from which to unpublish the catalog item.
2. Click Unpublish.
3. Confirm unpublishing the catalog item.

The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.

 

Related Topics

• Catalog Item Overview – View and specify the properties for a catalog item.
• Catalog Item Form – View and specify the fields and selections used to order the catalog item.
• Catalog Item Parameter Aliases – View and manage the parameter aliases for a catalog item.
• Catalog Item Pricing – View and set the pricing for the catalog item, including the initial price and the recurring price.
• Catalog Item Gallery – View and specify an image for the catalog item that provides the user with a visual representation.
• Catalog Item Access Control – View and control who has access to the catalog item.
• Catalog Item Approval Policy – View and control who must approve order requests for the catalog item.
• Catalog Item Service – View and manage the related support and service catalog items.
• Catalog Item Bundle Items – View and manage bundled catalog items.