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Catalog Item Service

Concepts

A catalog contains published catalog items for consumer fulfillment in the Service Portal.

Some supplier fulfillment engines provide services. The services can have logical relationships between them. For example, the support catalog item Fix VM may be associated with Create VM. Services can also have actions associated with them. For example, the action Restart VM may be represented by another catalog item. Such associated support and service items can be offered along with the catalog item when a consumer shops.

The Service view can be used by the Organization Administrator to view and manage service actions and related support catalog items for a catalog item.

Tasks

The following tasks are available from the Service view:

View Service Actions and Related Support Catalog Items

  1. From the Launchpad, click the Catalog Items application. The Catalog Items view is displayed.
  2. In the Catalog Items view, click the catalog item for which you want to view the service actions and related support catalog items.
  3. Click the Service tab.

The service actions and related support catalog items are displayed.

Add Service Action or Related Support Catalog Item

This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To add a service action or related support catalog item to a catalog item:

  1. In the Service view, in either the service action or related support catalog item area, click Add.

  2. To add a service action, in the corresponding dialog, make your selections:

    Service Action: Select a service catalog item from the drop-down list.

    Action Name: Keep the default name or enter a new name.

    Approval Policy: Select an approval policy from the drop-down list.

  3. To add a related support catalog item, in the corresponding dialog, make your selections:

    Support Catalog Item: Select a support catalog item from the drop-down list

    Action Name: Keep the default name or enter a new name

    To add a mapping:

    1. Click Add Mapping.
    2. Field: Select Requested For, Contact Name, Notify By, Urgency, or email.
    3. Mapping Expression: Enter an expression according to the mapping structure. For example, serviceInstance.component[0].propertyMap.hostName. An Angular Expression or JSONPath Expression can be used by starting the expression with "$.".
    4. Click Add.
  4. Click Add to finish and save your changes.

The newly added service action or related support catalog item is displayed.

Edit Service Action or Related Support Catalog Item Properties

This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To edit the properties of either a service action or related support catalog item:

  1. In the Service view, click the edit icon for the service action or related support catalog item you want to edit.
  2. In the corresponding edit dialog, revise the properties of the service action or support catalog item, and then click Save to finish and save your changes.

Delete Service Action or Related Support Catalog Item

This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To delete a related service action or support catalog item:

  1. In the Service view, click the delete icon for the service action or related support catalog item you want to delete. A confirmation dialog is displayed.
  2. Confirm deletion of the service action or related support catalog item.

The service action or related support catalog item is deleted.

Publish Catalog Item

Note This task is for template items only.

This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To publish a catalog item in the Service view:

  1. Select the Template tab (top) to view the template item.
  2. Click Publish.
  3. In the Publish item to catalog dialog, select the new catalog. (Only catalogs to which the catalog item has not been published are listed.)
  4. To finish and save your changes, click Publish.

The catalog item is published in the specified catalog and available for fulfillment in the Service Portal.

Remove Catalog Item

Note This task is for template items only.

This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To remove a catalog item in the Service view:

  1. Select the Template tab (top) to view the template item.
  2. Click Remove.
  3. Confirm removing the catalog item.

The catalog item—template item and any published items—is removed and no longer visible.

Unpublish Catalog Item

Note This task is for published items only.

This task assumes you are in the Service view. (See View Service Actions and Related Support Catalog Items for instructions.) To unpublish a catalog item in the Service view:

  1. Select the tab (top) for the catalog from which to unpublish the catalog item.
  2. Click Unpublish.
  3. Confirm unpublishing the catalog item.

The catalog item is unpublished from the Service Portal catalog and no longer available for fulfillment in the Service Portal.

 

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