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Promoting or discarding a solution candidate

As you close incident records and mark them as solution candidates, the candidate (protocore) file fills. (For information on marking an incident as a solution candidate, see the related topics.) Knowledge engineers examine proposed solutions and promote them to the central Knowledge Base (core) if applicable, or delete them if they are not useful.

If the Autopost Solution Candidates? ( field is checked (true) in the Incident Management Environment record, IR Expert automatically promotes recommended solution candidates to the core file. The check box must be cleared (false) for the solution candidates to remain in the candidate protocore file for approval.

Related topics

IR Expert
What is Knowledge Engineering?
Standard record lists and IR Expert
IR Query features
Using IR Expert to create a query
Searching the central Knowledge Base
IR Expert tasks