Out-of-box events

Service Manager delivers out-of-box events with the Event Services application. Service Manager Event Services uses these events to open, update, and close incidents or requests. They are also used to update configuration items or change requests. You can use event registration to view the details of each registered event, which are stored in the eventregister table.

Change Management events
Configuration Management events
Incident Management events
Service Desk events
Service Level Management events
Standard events