Event Services overview

Event Services provides standard applications to:

  • Open, update, and close Service Manager incidents
  • Open, update, and close Service Manager calls
  • Add, update, and delete Configuration Items
  • Open, update, approve, and close changes and requests

Standard applications are available within Service Manager to generate outbound information, such as e-mails. Standard applications come with out-of-box forms, or you can tailor both forms and operations to meet your needs. You can also modify Event Services to perform any Service Manager operation on any Service Manager table.

Related topics

Opening and closing incidents
Input event processing
Output events
Output event processing