Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Field help editor
- Creating field help
- Preparing to create field help
- Access the help table
- Access field help from the System Navigator
- Determine the fields that a form contains
- Determine the fields that a table contains
- Determine whether help exists for a field
- How does Service Manager determine which help record to display?
- Add or edit help records
- Review field help records
Determine the fields that a form contains
- Make sure you have the Administration Perspective open. To do this, do one of the following:
- Click Window > Open Perspective > Other, and then select Administration.
In the Service Manager System Navigator on the left side of the window, click Administration Perspective.
This turns on the Administration Perspective, which allows you to see the administration tabs at the bottom of the form.
-
Open the form using Database Manager.
Note: Do not use the System Navigator as it will open the form in Forms Designer, which will not give you the data you need.
-
Select the Detail Data tab.
The Detail Data tab contains the XML that generates the form.
The sample XML below describes two fields:
- Contact for this interaction: A comfill for the
callback.contactfield. - Notify By: A selection list for the
callback.typefield, containing the options None, Email, Telephone, and other.
<label x="2" scType="Label" id="Label13" width="32" height="2" forecolor="0" y="2">Contact for this interaction:</label>
<comfill ref="instance/callback.contact" x="36" scType="ComFill" id="comfill1109271071725" mandatory="1" idFill="9" width="36" idFind="8" arraylength="1" tabindex="1"
foreignkeyref="Links/LinkLine[@SourceField='callback.contact']" scComboButtonVisible="0" height="2" y="2" dataType="string" />
<label x="2" scType="Label" id="" width="32" height="2" forecolor="0" y="6">Notify By:</label>
<select ref="instance/callback.type" BoxLines="4" x="36" id="" mandatory="1" width="36" arraylength="1" selectonly="1" height="2" y="6" dataType="string">
<option value="None">None</option>
<option value="Email">Email</option>
<option value="Telephone">Telephone</option>
<option value="Other">Other</option>
</select>
Note: You can copy and paste the data from this form into another file, and edit it down to something easier to read.
Related concepts
Creating field help
Preparing to create field help
Field help editor
How does Service Manager determine which help record to display?
Related tasks
Add or edit help records
Access the help table
Determine the fields that a table contains
Determine whether help exists for a field
