Update reports to use Process Designer-based category tables

If you plan to use Process Designer-based Incident, Service Desk, and Problem category tables in your reports, you must update your reports to use the new tables.

The following table describes the mapping between category tables in Process Designer-based and Classic systems.

Module

Classic table

Process Designer-based table

Incident

Category

imCategory

subcategory

imSubcategory

producttype

imArea

Service Desk

Category

sdCategory

subcategory

sdSubcategory

producttype

sdArea

Problem

Category

pbmCategory

Subcategory

pbmSubcategory

producttype

pbmArea