Use > Change Management > Change Management workflows and user tasks > Emergency change handling (ST 2.7)

Emergency change handling (ST 2.7)

Emergency changes can only be initiated from within the Incident Management process. They should be used only to repair an IT service error that is negatively impacting the business at a high level of severity. Changes that are intended to make an immediately required business improvement are handled as normal changes, although they may be assigned a high priority based on the urgency of the required business improvement.

Details for this process are displayed in the following flowchart.