Use > Change Management > Change Management workflows and user tasks

Change Management workflows and user tasks

The Change Management process includes the activities necessary to control changes to service assets and configuration items across the entire service life cycle. It provides standard methods and procedures to use when implementing all changes.

The Change Management process consists of the following workflows and user tasks.

ITIL workflow Tasks
Change logging (ST 2.1)
Change review (ST 2.2)
Change assessment and planning (ST 2.3)
Change approval (ST 2.4)
Coordinate change implementation (ST 2.5)
Change evaluation and closure (ST 2.6)
Emergency change handling (ST 2.7)
Change Management tasks

To see the workflow diagrams and other information about this process, refer to the HPE Service Manager Processes and Best Practices Guide linked to in the related topics.