Use > Request Management > Request Management user tasks > Service Request Escalation

Service Request Escalation (SO 3.7)

When a Service Request Analyst reports to the Service Request Manager the action taken to resolve the issue with the Service Request, the manager determines whether escalation is needed. The Service Request Escalation process starts from the requirements and escalation point defined by the Service Request Manager, and the analyst takes care of defining actions that should be taken and action execution until the issue is resolved.

For more information on this process, refer to the HPE Service Manager Processes and Best Practices Guide.