Use > Request Management > Request Management workflows and user tasks

Request Management workflows and user tasks

The Request Management process includes the activities required to select items from the menu and submit a service request, to give financial and business approvals, to provision, and to fulfil service requests. It is responsible for ensuring that a IT support is offered for self-help practices and requests can be effectively fulfilled after needed approvals.


The Request Management process consists of the following workflows and tasks:

ITIL workflow Tasks

Service Request Logging (SO 3.1)

Service Request Approval (SO 3.2)

Service Request Provisioning (SO 3.3)


Service Request Validation and Closure (SO 3.4)

Create, Update or Retire Service Request Catalog Item (SO 3.5)

Service Request Monitoring (SO 3.6)

Service Request Escalation (SO 3.7)