Use > Request Management > Request Management user tasks > Service Request Approval (SO 3.2)

Service Request Approval (SO 3.2)

A service request initiated by the Requester has the request and user information automatically included in the service request. After a service request is logged, the Service Request Approver reviews the Service Request details. If more information is needed, the Service Request Approver will contact the Requester to complete the information, and then approve or reject the request. Once all approvals have been received, the Service Request Analyst updates the Service Request and make sure all Service Request information is up-to-date.

For more information on this process, refer to the HPE Service Manager Processes and Best Practices Guide.