Use > Request Management > Request Management user tasks > Service Request Logging (SO 3.1)

Service Request Logging (SO 3.1)

The Service Request Logging process starts when a Requester uses Self Service Ticketing or the Service Desk to log appropriate Service Requests. A Service Request submitted by the Requester can be a request for existing Service Request Catalog Item, a request for a new service, or an amendment to the Service Request Catalog. The Service Request Analyst needs to link User Details to the new Service Request, analyze the request, and then decide what to do next. As a result of the Service Request Logging process, a Service Request will be submitted. An originating interaction could be cancelled if needed.

For more information on this process, refer to the HPE Service Manager Processes and Best Practices Guide.