Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Request Management > Request Management user tasks > Service Request Approval > Access approvals from the search screens

Access approvals from the search screens

Applies to User Roles:

Request Approver

Coordinator

Request Administrator

System Administrator

Approvals can either be approved, retracted, or denied. Pending approvals await one of these actions.

To access approvals from a search screen:

Click one of the following:
- Request Management > Quotes > Search Quotes
- Request Management > Orders > Search Orders
Add optional search criteria, and then click Search.

A record list of quotes or orders opens.

Note: If you have quotes authority in only one group, the list of current requests for that group opens.

If you have approval authority for multiple groups, the Approval Group Select dialog box appears. Select the groups that you want to search.

Request Management places a check mark beside the flagged group boxes and searches for requests currently awaiting approvals for that group. If all groups are checked, all groups are queried.
Select the target quote or order record.
Open the Approvals section, and go to the Current Approvals subsection.

For the approvals in this quote or order, you see the approval type, approval status, and number of approved.
In the Current Approvals subsection, click an approval type.
Click More or the More Actions icon, and choose one of the following:
- Approve
- Deny
- Retract
The descriptions of these approval actions are as follows:
Action Description
Approve Gives authority to proceed with all items listed in the request.
Deny Denies authority to proceed with all items listed in the request.
Retract Removes previous approval actions.
If you made edits to approvals, click Save to save your changes.

Action	Description
Approve	Gives authority to proceed with all items listed in the request.
Deny	Denies authority to proceed with all items listed in the request.
Retract	Removes previous approval actions.