Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Application Setup > HPE Service Manager Processes and Best Practices Guide > Configuration Management overview

Configuration Management overview

The HPE Service Manager Configuration Management process ensures that selected components of a complete IT service, system, or product (the Configuration Item) are identified, baselined, and maintained and that changes to them are controlled. It enables you define and control the components of services and infrastructure, and to maintain accurate configuration information about the historical, planned, and current state of services and infrastructure.

The Service Manager Configuration Management application supports the Configuration Management process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Configuration Management application supports your business and control objectives, and helps you to track your configuration items through their lifecycle.

For complete information on the Configuration Management process overview and workflows, see HPE Service Manager Processes and Best Practices Guide in the related topics.

Send Help Center feedback