Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Application Setup > HPE Service Manager Processes and Best Practices Guide > Problem Management overview

Problem Management overview

The HPE Service Manager Problem Management process allows you to find, fix, and prevent problems in the IT infrastructure, processes, and services. It helps you to prevent problems and their resulting incidents, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented.

The Service Manager Problem Management application supports the entire Problem Management process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Problem Management application helps you to maximize system availability, improve service levels, reduce costs, and improve customer convenience and satisfaction.

Note ITIL defines a Problem as the unknown cause of one or more Incidents.

For complete information on the Problem Management process overview and workflows, see HPE Service Manager Processes and Best Practices Guide in the related topics.

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