To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase.
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
The HPE Service Manager Request Management process enables you to effectively manage all user requests for products and services. It provides your users a mechanism to request and receive standard services based on a pre-defined approval and qualification process.
The HPE Service Manager Request Management application supports the Request Management process. It incorporates the essential concepts of Information Technology Infrastructure Library (ITIL) to ensure that the best practices of IT service management in place. The Request Management application gives you an increased level of control for your organization’s services and helps you source and deliver the necessary components for requested standard services.
For complete information on the Request Management process overview and workflows, see the HPE Service Manager Processes and Best Practices Guide.
Words and Phrases
