Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Change Management > Change Management overview > Managing approvals in Change Management > Approval phase for KM Ddocument category

Approval phase for KM Document category

There is a sample change phase "KM Approval" for the "KM Document" change category in the out-of-box system. This approval phase can be tailored for any Knowledge Management or administrator approval group, notification, or alert.

Note The Approve Internal and Approval External buttons on a Knowledge Management change request relate to the KCS status for a document only when it is in final form and may be viewed by an internal or external audience. The Approve Internal and Approval External status of a document is not related to Change Management approval categories or phases.

Knowledge Management uses the standard RAD application, cm.close, functionality for improved integration with Change Management so that approvals, alerts, and notifications are generated as appropriate for the change request.

KM Approval is present in the system as a sample phase only in Change Management. It is not part of the Knowledge Management document workflow unless the system is configured to make KM Approval a phase in Change Management.

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