Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Get started > Editing records > RecordList improvements (web client)

RecordList improvements (web client)

As of HPE Service Manager 9.31, the RecordList functionality in the web client has been improved to achieve better performance and usability. For more information about working with record lists, see Working with record lists.

Usability improvements in the new RecordList

On a list-only page (for example, a To-Do queue), the first visible column in each row is a drill-down link. If you click this link, the record opens.
On a list-only page, a single click on a row no longer opens the record (it selects the row instead).
The focused row now has a black border and an orange or gray background (when selected and not selected, respectively), while selected rows only have an orange background.
More keyboard operations are supported.

Differences between the old and new RecordList functionality

The following table summarizes the major differences between the old and new RecordList behaviors.

Concept	Description	Before version 9.31	In version 9.31 or later
Focused row	This is the row where the focus is set for keyboard actions (unique).	To set the focus on a row, use one of the following methods: Hold down the Ctrl key, and click a row. Press the Up or Down arrow key to move the focus to the row.	To set the focus on a row, use one of the following methods: Click a row. Press the Up or Down arrow key to move the focus to the row (This will clear previous selections). Hold down the Ctrl key, and press the Up or Down arrow key to move the focus to the row (This will keep previous selections).
Single- select	Select a single row for list toolbar options (unique).	Not supported	To select a single row, use one of the following methods: Click the row (not the checkbox). Press the Up or Down key to move the focus to the row.
Multi- select	Select multiple rows for list toolbar options.	Select the checkboxes of the rows.	To select multiple rows, use one of the following methods: Select the checkboxes of the rows. To deselect a row, clear the checkbox. Hold down the Ctrl key, and click the rows. To deselect the focused row, press the Space key; to deselect a selected row, click the row again. Hold down the Shift key, and click the first and last rows. To deselect the focused row, press the Space key; to deselect a selected row, click the row again.
Drill down	On a list-only page: Open the details of a row (record). On a list/detail page: Refresh the detail pane to display the details of a row (record).	To drill down, use one of the following methods: Click the row. Press Enter to drill down to the focused row.	To drill down, use one of the following methods: List-only: Click the link in the first column of a row, or double-click a row. List/detail: Click a row. Both views: Press the Up /Down arrow key to select a row and then press Enter.

Mouse/keyboard action improvements

The following table provides a comparison between the mouse and keyboard actions of the old and new RecordList, for list-only and list/detail pages. The actions are identical for both views unless otherwise specified.

User's Mouse/Keyboard Operation	Old Action	New Action
Click a row	Drills down to the record (updates the detail pane).	List-only: Selects the row. List/detail: Selects the row, and drills down to the row (updates the detail pane).
Press the Ctrl key+ click on a row	Sets the focus on the row.	Selects or deselects the row.
Press the Shift key + click on multiple rows	Not supported	Selects or deselects a range of rows.
Select or clear a checkbox	Select or deselects the row (Multi-select is allowed).	Selects or deselects the row.
Press the Up or Down arrow key	Moves the focus up/down.	Deselects existing selected rows, and moves both the focus and selected row up/down.
Press the Ctrl key + Up or Down arrow key	Moves the focus up/down.	Keeps existing selected rows, and moves the focus up/down.
Press the Shift key + Up or Down arrow key	Not supported	Selects a range of rows.
Press the Space key on the focused row	Selects or deselects the row. (Multi-select is allowed)	Selects or deselects the row.
Press Enter on the focused row	Drills down to the focused row.	Drills down to the focused row.
Click the drill-down link	Not supported	List-only: Drills down to the row. List/detail: Not supported
Double-click a row	Not supported	Drills down to the record.
Refresh or sort a list-only record list	Collapses all groups, regardless of the viewrecordlist setting.	If viewrecordlist is set to true: Expands the group that contains the current row (that is, the last selected row). If viewrecordlist is set to false: Expands the first group in the list (the first row becomes the current row). Note When a list-only page (a ToDo list or Fill list) is initially opened or reloaded (refreshed or resorted), the current row (either the first row or the last selected row) is only focused but not selected, regardless of the viewrecordlist setting.

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