Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Get started > Editing records > Adding prefix for a record type

Add a prefix for a record type

The default records prefixes that can be searched for include SD (interactions), C (change), IM (incidents), and CIs (configuration items). To search for a record type which does not have an out-of-box prefix (for example, approvals), you need to add a prefix for this record type.

To add a customized prefix for a record type, follow these steps:

Log on to HPE Service Manager as a System Administrator.
Type gl on the command line, and then press Enter.
Type Universal Search Customize List in the List Name field, and then click Search.
Add a record type with the corresponding prefix.

For example, to add an approval record, type "Approval" in the Value List field and then type "A" in the Display List field as the prefix.

When you add multiple record types and prefixes, make sure the types and prefixes are within double quotation marks and separated by commas with no spaces between them. For example: {"svcCartItem","Approval"} and {"sci","A"}.
Click Save, and then click OK.

When you search for "A10232" by using the HPE Service Manager search line, the approval record with the ID of 10232 is displayed.

Send Help Center feedback