Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Incident Management > Incident Management overview > User Satisfaction

User satisfaction

The HPE Service Manager survey integration solution allows users to integrate Service Manager applications with the third-party survey solution MarketTools CustomerSat. This solution uses Service Manager extracted data and survey results to produce powerful reports by using the CustomerSat reporting engine.

The Service Manager survey integration solution enables users to survey their customers immediately after their helpdesk experience to achieve the following goals:

Understand key drivers of satisfaction
Identify areas for improvement
Quickly identify and take action to address critical issues
Hold each employee accountable for the service experience by using feedback metrics to rate agents
Identify coaching opportunities

The Service Manager survey integration has the following abilities:

Send out surveys based on Service Desk interactions
Identify survey recipients based on department, activity with system, time, and other product and demographic options
Uses Service Manager extracted data and survey results to produce powerful reports and dashboards by using the CustomerSat reporting engine

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