Trigger approvals based on the risk value

To trigger the approval upon certain risk values, follow these steps:

Applies to User Roles:

System Administrator

  1. Log on to HPE Service Manager as System Administrator.
  2. Click Tailoring > Document Engine > Approvals.
  3. Click Search. A list of approvals opens.
  4. Select Approval Depending on RC Risk Value.
  5. Change the default approval condition toupper (risk.severity in $L.file="HIGH") accordingly.

    For example, if you set the condition as toupper (risk.severity in $L.file="MEDIUM"), the approval is triggered when the risk value of a change is medium.

    Note You can also add approval conditions for risk values if necessary.

  6. Click Save.


To view the risk value populated by RC, follow these steps:

Applies to User Roles:

Change Approver

Change Manager

  1. Log on to the Service Manager web client.
  2. Click Miscellaneous > Calendar.
  3. Select the change record you want to view from the Summary list.
  4. In the Preview tab, select Overview. You can view the Risk value in the Analysis Info section.