Add a new top-level document category

User role: System Administrator, Knowledge Administrator

All documents in the knowledgebase are assigned to a document category. Categories for knowledge documents are ordered into hierarchies. The document categories order documents into top-level categories and subcategories. A top-level category is a parent category of the subcategory immediately below it in the ordered list of categories.

To add a new top-level document category, follow these steps:

  1. Click Knowledge Management > Configuration > KM Document Categories.
  2. Click New.
  3. Type the name of the new top-level category.
  4. Click Add.
  5. Click Save.