Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Knowledge Management > Knowledge Management administration > Managing document categories > Provide all users access to a document category

Provide all users access to a document category

Applies to User Roles:

System Administrator

You can make all externally published documents associated with a single document category (such as Human Resources) to be viewable by all users.

To provide all users access to a document category, follow these steps:

Click Knowledge Management > Configuration > KM Document Categories.
Click the Category Search tab.
Type HR in the Search box.
Click the Search button.
Double-click HR.
Click the Permissions tab.
Click the Add button.
Select and then double-click Default Knowledge View Group.
Select and then double-click the DEFAULT profile. In the out-of-box system, the DEFAULT profile is set to search external access.
Click the Permissions tab to verify your changes.
Click Save.

Note If you want all users to be automatically included in the Default Knowledge View Group, make sure to select the Assign the Default Knowledge Group to all operators check box in the Knowledge Management Application Environment form.

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