Web parameter: customize-folder

Web parameters change the behavior of the web clients that connect to the web tier. For more information, see Web tier parameters.




This parameter specifies the absolute path to a folder in which your web client branding files and web client custom webtier.properties file are stored. You must have write access to this directory to rebrand the web client or configure the web client custom webtier.properties file.

You need to place your branding image files in this folder. When you perform branding in the branding interface, Service Manager saves your branding settings in a branding.xml file and in a branding-images subfolder under this folder.

You can configure the customize-folder parameter by using either of the following:

  • The default web.xml located in the <web tier>/WEB-INF folder
  • The JVM option -Dhpe.sm.customizefolder in the application server

Note The customize-folder parameter configured in the web.xml file has higher precedence.

Caution This parameter is required to enable the branding interface. If it is not specified, when you click Tailoring > Branding, the branding interface is not launched and an error message is displayed instead.

Valid if set from

Web tier configuration file (web.xml)

JVM option -Dhpe.sm.customizefolder

Requires restart of the web applications server?


Default value


Possible values

An absolute directory

Example usage

Configure from web.xml


Configure from JVM option

Add -Dhpe.sm.customizefolder=C:/customize to the java options of the Tomcat configuration.