Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Service Manager Service Portal administration tips and tasks
- Service Manager Service Portal capabilities
- Migrating ESS or SRC to Service Manager Service Portal
- Migrating Propel to Service Manager Service Portal
- Migration from Service Manager Service Portal single node to HA nodes
- Migration from one Service Manager Service Portal single node to another
- Import Service Manager catalog item entitlement to Service Portal
- Service Manager Service Portal Tips
- Service Manager Service Portal Custom Themes
- Changing Service Manager Service Portal Default User Accounts' Passwords
- Encrypt a Password - Service Manager Service Portal User Accounts
- Change the Service Manager Service Portal Master Password
- Change the JWT Signing Key
- Set Service Exchange user roles and organizations
- Perform Service Exchange basic configuration
- Verify Service Exchange configuration
- View and manage Service Exchange content packs and adapters
- Change the host name used in an existing Service Manager Service Portal installation
- Encrypt a password in Service Manager Service Portal
- Back up and restore Service Manager Service Portal PostgreSQL databases
- Remotely connect to the Service Manager Service Portal database
- Change Service Manager Service Portal initial passwords
- Enable query field autofill for catalog item user options
- Adjust the field weight for IDOL search
- Use F5 reverse proxy with Service Portal
- Administrative toolkits
Change the host name used in an existing Service Manager Service Portal installation
Service Manager Service Portal provides a script that can change the host name being used in the current installation. You can run this script in any of the following example scenarios so that the installation can continue to work:
- The host name of the machine on which Service Manager Service Portal is installed has changed.
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You have installed Service Manager Service Portal on a virtual machine (VM), and then created another VM by using the first VM as a template.
Important This script works only for single instance installation of Service Manager Service Portal. It does not work for distributed Service Manager Service Portal installation.
After you execute the script, the script completes the following tasks:
- Change the host names in the configuration files
-
Generate a Service Manager Service Portal self-signed certificate for the new FQDN
Note If you want to use your own certificate, you need to replace the Service Manager Service Portal self-signed certificate with your own certificate. For detailed instructions, see Replace the Service Manager Service Portal generated SSL certificates.
To change the host name being used in the current installation, follow these steps:
-
Stop Service Manager Service Portal:
propel stop
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Make sure that the rabbitmq-server service is stopped:
service rabbitmq-server status
If the service is not stopped, kill the process.
- Change to the
/opt/hp/rename_fqdndirectory. -
Run the host name renaming script with the fully qualified domain names (FQDNs) of the old and new hosts:
./rename_fqdn.sh <old FQDN> <new FQDN>
When the script has finished execution, messages that resemble the following ones are displayed:
Certificate was added to keystore Entry for alias mytestfqdn.mycompany.net successfully imported. Import command completed: 1 entries successfully imported, 0 entries failed or canceled
-
Start Service Manager Service Portal:
propel start
Note The rabbitmq-server service sometimes may fail to start during this step. If this happens, you need to run the "
service rabbitmq-server restart" command to manually restart this service.
