Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Manager Service Portal administration tips and tasks
- Service Manager Service Portal capabilities
- Migrating ESS or SRC to Service Manager Service Portal
- Migrating Propel to Service Manager Service Portal
- Migration from Service Manager Service Portal single node to HA nodes
- Migration from one Service Manager Service Portal single node to another
- Import Service Manager catalog item entitlement to Service Portal
- Service Manager Service Portal Tips
- Service Manager Service Portal Custom Themes
- Changing Service Manager Service Portal Default User Accounts' Passwords
- Encrypt a Password - Service Manager Service Portal User Accounts
- Change the Service Manager Service Portal Master Password
- Change the JWT Signing Key
- Set Service Exchange user roles and organizations
- Perform Service Exchange basic configuration
- Verify Service Exchange configuration
- View and manage Service Exchange content packs and adapters
- Change the host name used in an existing Service Manager Service Portal installation
- Encrypt a password in Service Manager Service Portal
- Back up and restore Service Manager Service Portal PostgreSQL databases
- Remotely connect to the Service Manager Service Portal database
- Change Service Manager Service Portal initial passwords
- Enable query field autofill for catalog item user options
- Adjust the field weight for IDOL search
- Use F5 reverse proxy with Service Portal
- Administrative toolkits
View and manage Service Exchange content packs and adapters
SX Content Management
Content packs are extension points to Service Exchange (SX). In collaboration with adapters, content packs enable SX to communicate with end-point systems such as SM or Micro Focus CSA. A content pack is a ZIP or JAR file that can contain operation definitions, FreeMarker templates, OO flows and/or other configuration files. Content packs contain the order message lifecycle modeled in OO flows in request-to-fulfill (R2F) use cases. They can be installed or uninstalled on the running SX server.
Content packs can be deployed into SX at run-time. They provide business logic to the specific adapter. For example, the approval process of an order is modeled in OO Flow. The create order, approve operations, etc. must be defined. OO Flow implementation and the operations that have to be defined depend on the specific features the content pack supports.
Operations are defined in SX JSON notation that is interpreted by the operation executor component of the adapter. The operations typically define a set of calls to the end-point systems' APIs. These calls (steps of the operation) are executed sequentially. The operation definition framework uses Freemarker templates to compose URLs, request bodies, transform responses, and other actions.
SX offers out-of-the-box functionality through content packs that can be used as-is or customized. The SX Content Management user interface allows you to view, download, upload and delete content packs in SX. Access to this UI is limited to users with the appropriate user roles. Upload and delete operations include upload or removal of relevant Operation Orchestration JAR files (OO content packs), and the merging of SX customizations into the running SX server.
Content Packs and their contents
Service Portal contains the following out-of-the-box content packs:
- SM request to fulfillment (sm-r2f) - the content pack providing files for SM requests to fulfillment.
- Service Exchange base content (sx-base) - the base content for SX. This content pack is required and cannot be removed.
- Support for test UI (SM) (sm-test-ui-support) - the content pack providing files for SM-related functions of the SX UI.
- SAW Case Exchange (saw-case-exchange) - the content pack providing files for SAW Case Exchange customizations.
- SAW Ticketing (saw-ticketing) - the content pack providing files for SAW ticketing.
- SM Case Exchange (sm-case-exchange) - the content pack providing files for SX Case Exchange customizations.
- SM Ticketing (sm-ticketing) - the content pack providing files for SM ticketing.
- Case Exchange (case-exchange) - the content pack providing files for Service Portal Case Exchange.
- MOCK request to fulfillment (mock-r2f) - an empty content pack.
- Support for test UI (SAW) (saw-test-ui-support) - the content pack providing files for SAW-related functions of SX UI.
- CSA request to fulfillment (csa-r2f) - the content pack providing files for Micro Focus CSA requests to fulfillment (r2f).
- EMAIL request to fulfillment (email-r2f) - files to enable Email requests to fulfillment of native offerings.
- Support for test UI (CSA) (csa-test-ui-support) - the content pack providing files for Micro Focus CSA related functions of SX UI.
- OO request to fulfillment (oo-r2f) - the content pack providing files for OO requests to fulfillment (r2f).
- SAW request to fulfillment (saw-r2f) - the content pack providing files for SAW requests to fulfillment (r2f).
See the Propel Service Exchange SDK for details on how to customize a content pack or create a new one.
SX Adapters
SX adapters interact with underlying (end-point) systems, making them accessible to SX processes. Examples of end-point systems are SM, Micro Focus CSA, and SAW. An adapter is required for an end-point system to be accessed by SX. In this way the adapters make the functionality of the end-point systems available to SX clients.
Service Portal contains the following OOB adapters, located in the /opt/hp/propel/sx/WEB-INF/lib directory:
- SX adapter - the internal SX adapter. This is always the first adapter and implements the SX CX functionality.
- SM adapter - specifically for SM end-point systems.
- Micro Focus CSA adapter - specifically for Micro Focus CSA end-point systems.
- EMAIL adapter - this adapter enables the fulfillment by email of offerings created independent of third-party products.
- MOCK adapter - for testing.
