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    • Install the Service Manager Windows Client
    • Install the Service Manager web tier
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the Identity Manager (IdM) service
  • Upgrade
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    • Micro Focus Operations Manager i (OMi)
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    • Case Exchange framework
  • Administer
    • Configuring installation and setup options
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    • Service Manager Collaboration
    • Survey
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  • Troubleshoot
    • Troubleshooting: Server startup
    • Troubleshooting: Common database errors
    • Troubleshooting: Knowledge Management
    • Troubleshooting: Event Services
    • Troubleshooting: Clients
    • Contact Micro Focus support
  • Develop
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  • All Files
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Operator records
    • Add an operator record
    • Add an operator record with the User Quick Add Utility
    • Add an operator to a security group
    • Create a system default operator record
    • Define a startup menu for an operator
    • Define the distinguished name an operator uses to log into an LDAP directory service
    • Delete an operator record
    • Enable an operator to see the command line
    • Set database access for an operator
    • Set the first day of week for an operator
    • Set the maximum file attachment size for an operator
    • Set the total file attachment size for an operator
    • Set the time zone for an individual operator
    • Update an operator record
    • View an existing operator record
    • Use Mass Update with operator records
    • Synchronization between contact and operator records
Administer > Application setup > Adding users > Operator records > View an existing operator record

View an existing operator record

Applies to User Roles:

System Administrator

To view an existing operator record, follow these steps:

  1. Click System Administration > Ongoing Maintenance > Operators.
  2. Type or select optional search criteria.
  3. Click Search.
  4. Select an operator from the record list to view the operator record.

Related topics

Operator passwords
Operator records
Operator templates

Add an operator record
Add an operator record with the User Quick Add utility
Add an operator to a security group
Create a startup menu for an operator
Create a system default operator record
Define a startup menu for an operator
Define the distinguished name an operator uses to log in to an LDAP directory service
Delete an operator record
Enable an operator to see the command line
Set the maximum file attachment size for an operator
Set the time zone for an individual operator
Update an operator record

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