System Navigator

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The System Navigator is a visual hierarchical structure that enables you to navigate through Service Manager applications and to drill down into the system to access forms and other information. You can drag and drop favorites (such as queries, lists, and forms) into the System Navigator view, store charts and dashboards, access Service Manager applications, and complete database tasks.

Administrators can configure user roles with permissions that enable or disable viewing of System Navigator components. For example, some users should not have direct access to database information or be able to create public folders.

Some available actions appear on the System Navigator contextual (right-click) menu. The list of actions varies, depending on user roles and the current task. The following table describes two of the commands found in the System Navigator contextual menu.

Command	Definition
New (favorites or dashboards)	Creates a new folder or dashboard.
Refresh	Refreshes the display. Note Do not refresh the System Navigator by refreshing your browser. Instead, use the Service Manager System Navigator Refresh button.

Command

Definition

New (favorites or dashboards)

Creates a new folder or dashboard.

Refresh