Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Deploy Service Manager Collaboration with HTTPS
- Task 1: Enable LW-SSO on the Service Manager server
- Task 2: Enable LW-SSO on the Service Manager web tier
- Task 3: Test LW-SSO with the Service Manager web tier
- Task 4: Install Java for the chat server
- Task 5: Deploy the chat server
- Task 6: Deploy the chat service
- Task 7: Deploy the End User Chat UI
- Task 8: Deploy and configure the web server
- Task 9: Define the display of the End User Chat UI for ESS portal
- Task 10: Define the display of the End User Chat UI for Service Portal
- Task 11: Configure LW-SSO for the chat server
- Task 12: Configure LW-SSO for the chat service
- Task 13: Enable Service Manager Collaboration
- Task 14: Select a portal for End User Chat
- Task 15: Integrate with Microsoft Skype for Business
- Task 16: Migrate data from EC
- Task 17: Configure Tomcat for HTTPS support
Task 4: Install Java for the chat server
In this task, you will install Java (64-bit recommended) and then set the JAVA_HOME variable for the chat server. If you are using your own server and already have Java installed, set JAVA_HOME to the location of your JDK and follow step 6 only.
Follow these steps:
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This task uses the latest Java 8. Download the latest version of Java from the Java website.
- The system displays the welcome screen. Click Next.
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Accept the default installation folder (C:\Program Files\Java\jdk1.8.0_xx), and then click Next to start the Java installation process.
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On the JRE Destination Folder screen, accept the default installation folder (C:\Program Files\Java\jdk1.8.0_xx) and click Next.
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When the Java installation is complete, click Close.
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Add a new environment variable for the server.
Field Value Variable name JAVA_HOME Variable value C:\Program Files\Java\jdk.1.8.0_xx\ -
Add another new environment variable as shown below.
Field Value Variable name CLASSPATH Variable value C:\Program Files\Java\jdk.1.8.0_xx\lib\ -
Edit the Path environment variable to append
;%JAVA_HOME%\bin\to the end of the variable value. -
Click OK repeatedly to exit.
