Verifying configuration

Verify the configuration with the checker tool before trying to exchange incidents between Service Manager and SAP Solution Manager. The checker error messages are much more helpful for troubleshooting than Service Manager and Solution Manager error messages.

To execute the checker, run the following command:


Checker checks the environment, database and HTTP connections and configuration of Service Manager. No incidents are exchanged. The following are the possible results:

  • OK
  • ERROR (partial failure; checks that the check depends on have failed)
  • FAIL (with troubleshooting recommendations)

You can re-run a check by passing the number of the check to the executable. You can also examine the Incident Exchange log messages or run a trace. For more information about using checker.bat|sh, see Tools.