Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Perform Smart Search
After you have purchased a Smart Analytics module license and enabled Smart Analytics in Service Manager, Service Manager Mobile Applications supports Smart Search to perform advanced cross-module search actions in Service Manager resources (Knowledge Base articles and attachments) and external resources (SharePoint resources and static web pages). Meanwhile, Smart Search can perform a spell check to return meaningful results. For example, if you search for "offica," the search result will return records that include the term "office" if there is no exact result for "offica."
You need to set up and verify the server connectivity for multiple servers and connectors before you can use the Smart Search. For detailed information to configure and monitor the connectors and servers, refer to the related topics from Service Manager Help Center.
For detailed steps about how to perform Smart Search, see Search the knowledge base.
