Search the knowledge base

User role: IT Operator

To search the knowledge base for your questions, follow these steps:

  1. Type your issue, and then tap the magnifier icon to search the knowledge base.

    Note The maximum length of the query key words string is limited to 1024 characters. Any query string longer than 1024 characters will be truncated to 1024 characters.

  2. Tap the result record and view the knowledge article. You can tap Cancel on the bottom to return to the search results.
  3. If you like an knowledge article, tap .
  4. To add feedback to the knowledge article, tap Add Feedback.