Submit a self-service request

User role: IT Operator

If you cannot find the knowledge article to address your issue, you can also submit a self-service request.

To submit a self-service request, follow these steps:

1. Tap Submit a Request on the bottom of the screen. You can also tap the menu icon , and then tap Submit a Request in the menu.

2. Type the required information for a support ticket, including title, description and urgency.

3. Tap to attach a file as necessary. The supported file types including images (*.jpg, *.png, *.tiff and *.bmp) and PDF.

   Note Attachment is not supported on BlackBerry 6.x, 7.0 and 7.1 devices.

4. Tap Submit to submit the request.