Install > Install the Mobile Applications client > Work with Service Manager Mobile Applications > Using Service Manager Mobile Applications in self-service user view > Submit a smart request

Submit a smart request

User role: IT Operator

If you have installed and enabled Service Manager Smart Analytics, Submit a Smart Request is automatically added to leverage the power of the Smart Ticket feature. You can tap Submit a Smart Request to open a new, simplified request form that only requires “description” or “attachment” to submit a request, which simplifies the process of submitting the ESS support requests.

To submit a smart request, follow these steps:

  1. Tap Submit a Request on the bottom of the screen. You can also tap the menu icon , and then tap Submit a Smart Request in the menu.

  2. Tap to attach an image file. For example, a screenshot of the error message.

  3. (Optional) Type the comment for your request.

  4. Tap Submit to submit the request.

Service Manager Smart Analytics will analyze your attached image file, fill in the necessary information automatically, and then generate the interaction directly.

Note Submit a Smart Request is visible to self-service users only when Service Manager Smart Analytics is enabled. However, this option is visible to the administrator no matter Smart Analytics is enabled or not.