Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Managing Knowledgebases
There are three types of knowledgebases that you can add to Knowledge Management in Service Manager. You can add an sclib knowledgebase, an fsyslib knowledgebase, and a weblib knowledgebase. An sclib knowledgebase is created from a table in Service Manager. For example the out-of-the-box Incident_Library uses the probsummary table. A weblib knowledgebase is created by using web crawling to browse and index an external web site. The system creates an fsyslib knowledgebase when it crawls a file system.
The Knowledgebases feature enables administrators to add and delete knowledgebases. In order to add a knowledgebase and make it functional you need to:
- Identify the type of knowledgebase
- Map fields for indexing and searching
- If needed, update the four ScriptLibrary scripts that were created when you added the knowledgebase:
<LibraryNameHere>_kmaccess
<LibraryNameHere>_kmcategoryidxscript
<LibraryNameHere>_kmprocesslibcriteria
<LibraryNameHere>_kmsearchsecurity - For sclib type knowledgebases only, create a new tab for the knowledgebase for advanced searching
Related topics
Add a weblib Knowledgebase
Add an fsyslib Knowledgebase
Add an sclib Knowledgebase
