Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Configure SAML SSO in Service Manager (using standalone IdM)
- Configure an LDAP integration in Service Manager
- Configure IdM authentication in the Service Manager Server
- Configure IdM authentication in the Service Manager web tier
- Configure IdM authentication in SRC
- Configure IdM authentication in the Mobility Client
- Verify the SAML SSO setup for Service Manager
Configure an LDAP integration in Service Manager
The Service Manager SAML Single Sign-On (SSO) solution requires the identity provider (that is, Microsoft ADFS) to connect with an LDAP directory and authenticate users from it.
Meanwhile, this solution requires Service Manager to integrate with the same LDAP directory to share user account information. When integrated with an LDAP directory, user accounts are synchronized from the LDAP server to Service Manager based on LDAP mapping.
When the user enters credentials on the identity provider (IdP) login page, the IdP returns a SAML response that contains a SAML assertion, which is then redirected to Service Manager. If the assertion is valid, the user is logged into Service Manager. This process requires correct LDAP mapping to be configured on both the Service Manager side and the IdP side.
- On the IdP side, the IdP (Microsoft ADFS) must be configured to authenticate users from an LDAP directory, and the NameID claim type must be mapped to the samAccountName LDAP attribute. For details, see Install and configure the standalone IdM service.
- On the Service Manager side, an LDAP integration to the same LDAP directory must be set up, and the name field in the operator table must be mapped to the samAccountName LDAP attribute. For details, see Enable an integration to LDAP.
Related topics
