Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Service Catalog management
- Service Category hierarchies
- Service Catalog items and bundles
- Defining a catalog item that results in the creation of a subscription
- Adding delivery objectives for a catalog item or bundle
- Adding Service SLAs to a catalog item or bundle
- Localizing Service Catalog items, bundles, and categories
- Service Catalog connectors
- Service Catalog status mapping
- Customizing Service Catalog search result
- Importing an existing Request Management catalog into the Service Catalog
- Importing user options for an item through Web Services
- Importing connector details for an item through Web Services
- Using the Service Catalog WSDL for external fulfillment of requests
- Service Catalog Management process
- Service Catalog security areas and roles
Adding Agreements to a catalog item or bundle
Each catalog item or bundle definition record contains a Agreements tab where a catalog manager can add or remove multiple Agreements. Note that access to the SLA record is based on the user’s SLA privileges. The following information is available on the Agreements tab:
| Column name | Description |
|---|---|
| Name | A character field that contains the title for the Service SLA. |
| Limit Access to Users with these Customer SLAs | An array field that allows the service provider to offer a Service SLA only to requesters with a listed Customer SLA. For example, consider an Email service that provides two service levels with associated limitations: Service SLA Limit Access to ... Email Gold Sales Gold, Marketing Gold, Executive Gold Email Silver none As defined above, the Email Gold SLA is only available as a choice to requesters with other listed Gold SLAs. Everyone else requesting the service is given only one (and thus defaulted) choice: Email Silver. |
Related topics
Service Catalogs
Service Catalog items and bundles
Adding delivery objectives for a catalog item or bundle
Subscriptions
Defining a catalog item that results in the creation of a subscription
Using the HTML Editor
Related topics
Add an item
Add a Service Catalog bundle
Add user selections in a Service Catalog item or bundle
Add a delivery objective to a catalog item or bundle
Remove a delivery objective from a catalog item or bundle
Add a Service SLA to a catalog item or bundle
Edit a Service SLA for a catalog item or bundle
Remove a Service SLA from a catalog item or bundle
Define which catalog items are available for subscription
Define which services are available for a subscription
Related topics
